Frequently Asked Questions
Everything you need to know about your Sugess timepiece and order.
How long does international shipping take?
We offer worldwide shipping which typically takes 7-14 business days depending on your location and customs processing times.
What kind of movements are used in Sugess watches?
Sugess watches primarily feature high-quality mechanical and automatic movements, including renowned Seagull calibers like the ST19 series chronographs.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please contact our support team to initiate a return authorization.
Do Sugess watches come with a warranty?
Yes, every Sugess timepiece comes with a 12-month limited warranty covering manufacturing defects and movement issues.
Are the watches water-resistant?
Water resistance varies by model. Most of our dress watches are rated at 5ATM (50 meters), while our diver series can handle up to 20ATM (200 meters). Always check the specific product specifications.
How should I maintain my mechanical watch?
To ensure longevity, we recommend winding your manual watch daily at the same time and avoiding strong magnetic fields or extreme shocks.